What did you do before joining the Scottish Prison Service?
I was working in hospitality for hotel chains. In my last role I was a Deputy Manager, responsible for overseeing daily operations, managing staff, ensuring guest satisfaction and maintaining high standards.
What skills did you learn in that role which are relevant to the Prison Officer role?
I found working in hospitality similar to working in a prison environment in certain aspects. You are faced with dealing with many requests and challenges at the same time, from polite conversations to a big complaint. You require to be a good listener and be able to set realistic expectations, whilst remaining professional. As well as being flexible, adaptable, remaining calm and thinking on your feet.
What advice would you give to someone thinking about applying for a Prison Officer role within Inverness?
Be honest, open-minded and be a team player. There are procedures and routines to be followed, and this job can be challenging at times, but equally rewarding. SPS offers many opportunities to progress, if you wish to build a career.
What is the best thing about working in Inverness?
The best thing is the team spirit and camaraderie. We support each other whether you have a good day or bad day, not only colleagues but the management too.
What is the most rewarding part of your role as a Residential Officer?
Every day is different. As a Residential Officer, I spend most of my shifts working directly with prison population. Through day-to-day interaction, I listen to the stories of those in our care, learn more about their struggles and sometimes a simple question of ‘How are you?’ can change someone’s day - or when the individual comes to you and says: ‘I did try what you suggested, and it works!”, that is the moment which I personally find rewarding.