If you need to contact the establishment, here are some useful numbers –
Main switch board 01779 485 600
Agents visits booking line - 01779 485 679
Family Contact Officer 01779 485 680 or 01779 485 938
ICM Co-ordinator 01779 485 770 (Integrated Case Management)
Visits Booking Line
01779 485 640, open:
Monday to Friday 09:00 – 15:30 (closed for lunch 12:00 to 13:00)
Virtual Visits Virtual visits are booked through EmailaPrisoner.com
Family Centre and Help Hub
The Family centre and Help Hub is now open, and contact numbers are 01779 485829/485840. Opening hours are are limited at present, services are usually available between 09:00 and 15:00.
Please be advised that bookings can be made a week in advance.
If sending a letter to an offender, put their name, prison number and location, followed by the postal address.
e.g. 123456 S Smith
Ellon 3A15
HMP & YOI Grampian
South Road
Peterhead
AB42 2YY
Solicitors
If you are writing to your client, the Scottish Prison Service considers that it is necessary that you adopt the “double envelope” process as recommended by the Law Society. It is the experience of the Scottish Prison Service that adopting this process ensures that your client receives his or her correspondence unopened and assists in mitigating the abuse of the right to receive such correspondence in this way. If you require further information you can contact us as follows:
e-mail: gaolinfo@prisons.gov.scot
tel: 0131 330 3500
By Car from the South
· From the A90, take the 4th exit on the McDonalds roundabout.
· Almost immediately, take the first left, signposted HMP & YOI Grampian Visitors.
· As you drive up South Road, you will see the prison to your right and the entrance to the visitors parking.
By Car from the North
· From the A982, take the 1st exit on the McDonalds roundabout.
· Almost immediately, take the first left, signposted HMP & YOI Grampian Visitors.
· As you drive up South Road, you will see the prison to your right and the entrance to the visitors parking.
By Car from the West
· From the A90, take the 2nd exit on the McDonalds roundabout.
· Almost immediately, take the first left, signposted HMP & YOI Grampian Visitors.
· As you drive up South Road, you will see the prison to your right and the entrance to the visitors parking.
By Bus
Stagecoach run regular services from the City of Aberdeen via the Nos 61 and 63 to and from HMP & YOI Grampian, stopping at a bus stop immediately outside of the prison.
By Rail
There is no rail service to the town of Peterhead. The nearest station is Aberdeen which is directly linked to the bus station.
·
HMP YOI Grampian Visitor and Prisoner Information Leaflet
Visits can be booked a minimum of 48hrs in advance and up to 30 days prior.
Family Centre and Help Hub
- The Family Centre and Help Hub is now open, and contact numbers are 01779 485829/485840.
- Opening hours are are limited at present, services are usually available between 09:00 and 15:00.
- Please note children’s visits are being
gradually introduced through Grampian Family Contact Officers.
Family Contact Officers (FCOs)
The establishment's Family Contact Officers can be reached by phone on 01779 485680 or 01779 485938.
Physical Visits
All visitors over the age of 16 years
will be required to provide photographic identification and documentary
evidence supporting proof of name and address on each visit.
The following examples are accepted as
suitable for photographic ID purposes:
· Valid Passport
· Valid Photographic Driving License
· Citizen/Validate UK Card - Apply
for a UK ID card Online - CitizenCard
· National Entitlement Card
· Government Issued ID Card
· Young Scot Card
The following examples shall be
accepted as suitable for proof of address:
· Utility bill (within the last 3mths)
· Council tax bill
· Benefit book
· Bank statement
· Other letter from official source
(Government Dept.)
· Entry to the prison will not be
permitted without acceptable identification.
Face masks are available, although they are not compulsory.
Vending
machines can be accessed during the visit within the visits room.
Help with the cost of prison visits is available here: Get help with the cost of prison visits - GOV.UK (www.gov.uk)
Virtual
Visits
For virtual visits see https://www.emailaprisoner.com/account/register and register your account. 48 hours' notice is required for virtual visits.
· You must be over 16 years old to
register.
· You must be on the Prisoners approved
visit list with the correct address and identification.
· On completion you will receive a
confirmation message including your name, date and time of the virtual visit.
Please confirm at earliest opportunity as this visit may be reallocated if not
confirmed.
· Before your virtual visit starts you
will be instructed to read and agree to the Terms and Conditions and click
‘join’ to access the virtual visit, which will then start automatically at the
scheduled time.
· If you do not accept the Terms and
Conditions of use, the virtual visit will not take place
Booking
a Visit
All
visits are booked by the visitors, through the dedicated visits booking line,
with the exception of Exceptional visits. 48 hours’ notice is required for all in-person
visits, but they can be booked up to 30 days in
advance.
The
visits booking line number is 01779 485640. If you are unable to
keep an appointment, please phone the visits booking line and we can then
advise the individual to avoid any undue concern. The visit line is
staffed Monday to Friday 09:00 – 15:30 (closed for lunch 12:00 to 13:00).
Agents
visits can be arranged on 01779 485679. The line is open between 08:30 - 11:30 and 13:30 - 16:30, Monday to Friday. You are encouraged to book in
advance. Agents and Advocates are required to carry and show their Law
Society of Scotland/ Advocate Faculty ID Cards.
Legal
Visits by Video Link
Click here for
information on the Scottish Legal Aid Board web site for solicitors looking to
register for and use video link technology to conduct meetings with their
clients in custody.
Visits
Available
At
Grampian we
seek to maximise the opportunities for offenders to engage with friends and
families at visits and offer
a range of additional visits including:
Children’s
visits – PLEASE
NOTE CHILDREN’S VISITS ARE CURRENTLY BEING REINTRODUCED THROUGH OUR FCO’S . The focus of these
visits is on the engagement and interaction with the children, up to the age of
16, for whom the Person in Our Care has Parental Responsibility. There are
additional standards of conduct and behaviour expected from all those in
attendance at these visits.
Exceptional
visits –
These are arranged through and by a Family Contact Officer.
On
arrival at Grampian for a visit:
You
are required to arrive at the establishment a minimum of 30 minutes before the
commencement of your visit, this will allow you to enjoy the full visit
time. If you arrive after this time, you may be refused entry or a
reduced visit period. Currently there is no facility to move to a later
session. If you are unable to attend on time, please call 01779 485600 and ask
for the FCO who will advise on options.
As
you enter the prison you will be greeted by staff at the vestibule. You will be
asked for your name and who you are visiting. Staff will direct you to place the
items that are not permitted within the prison, into the lockers provided. From
there you will be asked to walk through a metal detector, whilst any items that
you are carrying are passed through a scanning device. Please note, No Mobile
Phones, Wireless Devices, Smart Watches or Fitness Bands are allowed.
If the metal detector indicates positively, staff will guide you through the
necessary process, which may entail a search with a hand held metal detector and
a rub down search. You will then be escorted to the Search Area where a Rub
Down Search, similar to that in an Airport will take place.
You will then be asked
to take a seat in the visit room, where vending machine facilities are
available. You
may take in up to £10 in loose coins and a contactless Bank Card. Sharing of food and drinks is prohibited.
For those visiting with babies and toddlers, only bottles and bibs are permitted to be taken into the visit room.
The SPS Dog Unit operate within the establishment. The dogs are highly trained and
well behaved, but if their presence causes you alarm, please discuss this with
the Family Contact Officer Staff
will be as unobtrusive as possible within the visit area; they will however
remain vigilant at all times and be supported by CCTV within the area.
We
have a team of family contact officers; one of them will be available to you at
all visit sessions.
Posting in Property
You
can only post in property approved by the pro forma once per month. Remember to
put prisoner’s name and number on the parcel as well as prison’s address. Items
not on the pro forma will not be issued to the prisoner, and will be sent back
to the posting address at prisoner’s expense. Due to the current climate, you
are unable to hand in the property in person.
Handing
in/out Money
Please
note limitations are currently in place regarding the receipt of property and
cash payments. For more information, please see our Covid-19
Information Hub.
Transferring money
The safest and most cost efficient way
of transferring the money to a prisoner is over online banking. You can do that
by typing in your online browser: http://www.sps.gov.uk/Corporate/Information/ReferenceGenerator.aspx
• Enter
prisoner’s number and press confirm.
• Enter
prisoner’s date of birth from the calendar picker.
• When
you click confirm, your new reference number will be shown
• Use
your reference number as the payee reference in online banking.
Account Name: Scottish
Prison Service Prisoner Funds Central
Account
No.: 21170685
Sort
Code: 83-06-08
Alternatively, if you’re unable to use
online banking, you can at your own risk and expense send money over by post.
We’d recommend using recorded/special delivery method, and including your
details at the back of the letter.