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We recognise the profound impact that imprisonment can have on family life, particularly for children. That's why supporting and maintaining meaningful family contact is one of our key priorities.

Please find below lots of information about your loved one's time in custody, different ways of keeping touch, and support organisations.

Prisoner cell in Stirling
Prisoner cell in Stirling

Raise a concern

A dedicated phone line is now in place in every prison for anyone to raise concerns about someone in custody. The line is available 24 hours a day, seven days a week.

Staff member with a group of prisoners in the walkway at Low Moss
Staff member with a group of prisoners in the walkway at Low Moss

Your loved one's time in custody

Learn more about what a person's time in custody looks like, and what this means for you.

Hall in Low Moss
Hall in Low Moss

Keeping in touch

We recognise that it can be very difficult to be separated from your loved one, and supporting positive relationships is one of our key priorities. There are a number of ways available for you to keep in touch with your loved one.

Virtual visits room in Low Moss
Virtual visits room in Low Moss

Sending money

Details on how to send money to someone in custody.

Visit room in Low Moss
Visit room in Low Moss

Visits

More information on visiting an individual in custody

two uniformed staff standing in a visit room
two uniformed staff standing in a visit room

Support for you

Imprisonment can have a profound impact on families but there are a number of supports available. 

Family Policies

We have developed a corporate approach to delivering holistic family support based on four key strands covering; Families, Parenting, Children and Young People, and Child Protection.

a large empty visit room