Upside is the national throughcare service, available in all parts of Scotland. Throughcare provides individuals in custody with the practical and emotional support they need to transition to community life.
The service is voluntarily and is available to individuals on remand or those serving sentences of four years or less.
They will proactively contact your loved one while they are in custody. If your loved one opts to sign up with the service, their allocated throughcare worker will contact them regularly to give them the support and information they need.
They will identify their needs and engage with key services such as housing, welfare benefit services, health, addictions, skills and employability to ensure there is an agreed plan in place for their release.
Families Outside are one of the eight charities involved in Upside. If they are working with you, they will inform you of the throughcare support your loved one could be receiving from Upside. With the necessary permissions, they can bring together a plan for the whole family.
Your loved one may also choose to work with a justice social worker if they are eligible for voluntary throughcare. If they do, they can work with them in prison and for up to 12 months in the community.
There may also be local partnership arrangements with other third sector voluntary throughcare services in the establishment where your loved one is living. The Family Contact Officer will be able to provide you with more information.