The visitors’ centre provide meaningful support and information for families and friends affected by imprisonment. If you have not visited a prison previously are advised to speak to staff, particularly if you are unsure of prison procedures.
The visitors’ centre has information notice, toilet facilities and lockers for any belongings which are not permitted in the visits hall. Staff will advise on this. £1 coin is required to use the locker.
On entering Addiewell you turn right into the visitors’ centre where you should deposit any property for the offender prior to the visits. You will be searched by trained staff, processed through the biometric- finger scan and then taken to the visits hall by staff.
Visitors will be directed to their allocated seat and will be met by offenders, who must remain seated in their allocated seat, at all times. The visits hall has a cafe with hot/cold refreshments and a children’s play area (parents are responsible for supervision). Staff will inform offenders and visitors when the visits are finished and will accompany visitors back to the visitors centre.