In this


Prison Name
Craig Thomson
Deputy Director
Pamela Swan
Mauchline Road

Kilmarnock is a 500 cell prison facility operated by Serco Ltd on behalf of the Scottish Prison Service under a contract with the Scottish Ministers. It is situated approximately three miles south-east of Hurlford in East Ayrshire. Housing a range of prisoner types, Kilmarnock is the local receiving establishment primarily taking prisoners from the Sheriff Courts of Ayr and Kilmarnock.Contracted to provide purposeful activity for the prisoners, Kilmarnock has an industries department comprising six work units, and provides work opportunities for both remand and convicted prisoners. The proportion of convicted prisoners makes up approximately 80% of our population. In providing some of these purposeful activities Kilmarnock, where possible, takes the opportunity to incorporate vocational training with the intention of providing prisoners with externally recognised qualifications.

Serco Ltd is a company incorporated under the Companies Acts and has a registered address at Serco House, 16 Bartley Wood Business Park, Bartley Way, Hook, RG27 9UY.

The land on which the prison is built was used for agricultural purposes prior to construction starting; however before this it was the location of a munitions factory for the Air Ministry. In 1968 the site was abandoned by the government and its agricultural use commenced.





 If you need to contact the establishment, here are some useful numbers - 

Main switch board   01563 548 800

Family Contact Officer   01563 548 872

Visitors Centre   01563 548 868

If sending a letter to a prisoner, put their name, prison number and location, followed by the postal address.

e.g.    123456 S Smith
           A 24
           H M Prison Kilmarnock
           Mauchline Road
           KA1 5AA



By Car from the West
·         Take the A78 towards Irvine/Ayr, then follows signs for Town                                          Centre/Harbourside/Crosshouse.
·         At the roundabout, take the 1st exit and follow the A71 to the roundabout with           the A77, and take the 4th Exit signposted Cumnock and Mauchline.
·         After approx. 1.5 miles, take the second exit at the roundabout and enter the                prison drive.

By Car from the North
·         Take the M8/M77/A77 towards Kilmarnock.
·         Take the exit signposted A735/A71/A76 for                                                                          Kilmarnock/Irvine/Dumfries/Edinburgh.
·         At the roundabout, take the 2nd exit signposted Cumnock and Mauchline.
·         After approx. 1.5 miles, take the second exit at the roundabout and enter the                prison drive.

By Car from the South
·         Take the A77 towards Kilmarnock.
·         Take the exit signposted A735/A71/A76 for                                                                          Kilmarnock/Irvine/Dumfries/Edinburgh.
·         At the roundabout, take the 2nd exit signposted Cumnock and Mauchline.
·         After approx. 1.5 miles, take the second exit at the roundabout and enter                      the prison drive.

By Bus
Stagecoach bus X76 from Kilmarnock Bus Station passes the prison.

By Rail
The closest railway station to the prison is Kilmarnock. Contact Scotrail on  for further information.  From the station you can access to public transport to reach the establishment.

There are extensive public parking facilities, which include disabled spaces, for visitors to Kilmarnock. Disabled parking is located directly opposite the visitors centre.


Remand prisoners can have one 45 minute visit daily. These visits are not booked by prisoners but visitors arrive at the allocated time and staff in the visitor's centre will book the visit. Convicted offenders at Kilmarnock are responsible for booking their own visits and also have the responsibility to inform their visitors of the day and time of the visit. . Agents visits Monday to Friday allocated will be booked in by staff as no prior appointment is required. Evening and Weekend times must be booked by prior arrangement and this can be be done by contacting the Visit Hall Staff on 01563 548872. To gain access to the prison for the purpose of visiting, you must have three forms of identification, one of which must contain a signature. Entry to the prison will not be permitted without acceptable identification.

The following examples shall be accepted as suitable for photographic ID purposes:

·         Valid Passport
Photographic Driving Licence
Citizen/Validate UK Card
Senior Citizens Bus Pass
Workplace photo ID card
Photographic Bank Card
Other official photo ID i.e. membership card

The following examples shall be accepted as suitable for proof of address provided it is less than 3 months old:

·         Utility bill
Council tax bill
Benefit book
Bank statement
Other letter from official source

Official visitors require Identification cards. Agents are required to carry their Law Society of Scotland ID Cards.

On arrival at Kilmarnock for a visit,

The visitor centre at  Kilmarnock is staffed by operational support officer’s within the opening hours. Representatives from the Lighthouse Foundation are in the visitor’s centre 3 days a week providing meaningful support for families affected by imprisonment. The centre offers a welcoming and supportive environment, particularly for first time visitors who are unsure of prison procedures.You will need a £1 coin to operate the locker which is refundable. Toilet facilities are available.

Everyone attending the prison for a visit must book in at the visitor centre, at least 20 minutes before the visit session starts.  This is to allow sufficient time to process your details and to go through the search process prior to entering the Visits Hall.

Once your details have been recorded visitors will be asked to make their way across to the main prison building. All visitors will be asked to remove footwear, outdoor jackets and any metallic items. You will then be asked to walk through a metal detector and may be subject to a rub down search by a member of staff.  Additionally, the search procedure may incorporate the use of an Ion Spectrometer and passive drug dogs.

Once the search process has been completed visitors will be allocated a table number and you will then be asked to enter into the visit hall. At the end of the visit a member of staff will inform all visits that the time has elapsed and you will be asked to exit.

In the visit room, all our officers are FCO’s and are available throughout your visit if you require any information or you have any concerns please feel free to speak to them.  There are toilet facilities, including disabled toilets and baby changing facilities available as well as a children’s play area.

Our visitor centre is open 7 days a week;
Monday/Tuesday 09:00–16:30
Wednesday 09:00–20:15
Thursday 09:00–16:30
Friday 09:00–20:15
Saturday/Sunday 09:00–16:00  

Handing in Property
Property for convicted and untried prisoners may be handed in at the Visitors Centre during the Centre's opening times.

Monday-Tuesday   09:00-16:30
Wednesday             09:00-20:15
Thursday                 09:00-16:30
Friday                       09:00-20:15
Saturday-Sunday   09:00-16:30

Visitors handing in property are required to be on the prisoners approved visitors list and if they have not attended a visit previously will be required to provide appropriate identification.

Posting in Property

Property can be sent to prisoners in the post, provided a completed pro-forma is included in the parcel. Mark the parcel for the prisoner's attention. To ensure the parcel arrives safely, you can send it recorded delivery (cost incurred at the post office).   

Handing in Money

You may deposit money for a prisoner at the Main Gate of the Prison. You must provide the prisoner's full name and prison number. A receipt will be issued to you. (If you are unsure, please ask a member of staff). Cheques will be accepted, and should be made out to Serco Ltd (this will take 5 working days to clear).

Electronic payments
You may deposit payments directly into a prisoner’s account using an online secure payment system. This service is provided by Prison Technology Services. If you require any information please contact

Timings available for depositing PPC are: 

If you require to deposit cash in to a Prisoners account out with these times please contact Kilmarnock -01563 548800  

Monday - Friday  08:00-20:30
Saturday/Sunday 08:00-17:30

Posting in Money
You can post money into a prisoner for their PPC, however we would strongly recommend either recorded/special delivery (cost incurred at the post office) when posting cash or you can post a cheque or postal order (again there is a cost incurred at the post office for the order) in. Both of these should be made payable to Serco Ltd. but please note the prisoners details on the back of the order or cheque. 



Visiting Times

Agent's Visits


Wed/Fri eve

Breakfast Club

The Breakfast Club is a friendly, relaxed
atmosphere where you can enjoy a nutritional
breakfast as a family. It's the perfect place to
start the day so children get all the energy they 
need for the day ahead.

Sun 10:30-11:30


Children's Visits

Sat 9:30-10:30


Mon  10:00-11:00  13:30-14:30  15:00-16:00 
Tues 13:30-14:30 15:00-16:00  
Wed 9:45-10:45 18:45-19:45  
Thur 13:30-14:30 15:00-16:00  
Fri 10:00-11:00 13:30-14:30 15:00-16:00
Sat  13:30-14:30 15:00-16:00  
Sun 13:30-14:30 15:00-16:00  

Play Motivator Sessions

Run by East Ayrshire Council Play Motivator,
these visits are an excellent opportunity for
families to interact with their young children
and have fun. Families will be allowed to move
around the hall with their children in a relaxed

Wed  13:30-15:30  14:00-16:00 


Mon  13:30-16:00 
Tues 9:45-11:00 
Wed 9:45-11:00
Thur 9:45-11:00
Fri  13:30-16:00
Sat 10:30-11:30 
Sun  9:30-10:30