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Contact Us & Complaints

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The Scottish Prison Service is an organisation that is customer focused and   as such we are always looking for ways to improve our service delivery.

We take complaints very seriously and have a formal process for examining   them.

If, as a visitor to one of our prisons you are dissatisfied with the service   received or some other aspect of your visit, then it is important that you talk to a member of SPS staff in the first instance and seek an early resolution to the issue.