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Letters/Phonecalls/Email a Prisoner


You can write to an offender as often as you like and there is not usually any restriction on the number of letters an offender can receive.  When you write, remember to put the person’s prison number and name on the letter. Your family member can write back to you and will be allowed to send one free letter each week.  If they want to write more often they can, but will have to pay for the postage themselves.


Posting Money

You can send money to the offender and we recommend sending a Postal Order by Recorded Delivery.  The amount of spending money an offender is allowed each week depends on whether they are untried or convicted and the privilege level they are on. The money will be transferred to the prisoners PPC account. 

It is advisable to write the offender’s name and prison number on the back of the Postal Order.  If the offender doesn’t receive the Postal Order you can check the status of Recorded Delivery items with the Post Office via their Tracking System


Posting Gifts

You may send offenders gifts of clothing or small electrical items using the ‘Pro-Forma’ process.  Offenders can send you a list (Pro Forma) of clothing items or small electrical goods that have been approved by the prison. You may either hand in the goods to the prison with the Pro Forma or post these again with the Pro Forma.  If you are posting we advise that you use the Recorded Delivery system from the Post Office.


Offenders cannot be sent or handed in toiletries but they can purchase a range of items from the prison shop which is referred to as the ‘canteen’. 

What items are available from the canteen will vary from prison to prison, but generally things like cigarettes, tobacco, toiletries and snack items will be on sale. 

Telephone Contact

Offenders can make telephone calls to people outside and there are telephones in the prison which offenders can use to telephone their families and friends.  However they will not be able to call whenever they like – there will probably be certain times of day the phones can be used. Please note is not possible to make a direct phone call to a prisoner. Offenders have to pay for their phone calls and phone system works on a credit basis and payment comes from Prisoners Personal Cash account ‘PPC’ and/or wages/savings. Offenders are issued with a PIN number to access the outside line.  Soon after an offender is admitted to prison they are asked to submit a list of telephone numbers of family, friends and legal contacts.  They will only be allowed to call numbers on their list. However, if a offender needs to get in contact a family member urgently or anyone else for strong compassionate reasons and they have no telephone funds available they can discuss this with their Hall or Personal Officer (PO) and also ask to speak to the Family Contact Officer. If you need to get an urgent message to a prisoner contact the prison on the phone number listed on the website.  You can ask to speak with the FCO or the Manager of the Hall where your family member is located.  Messages appropriate to be passed on this way include news of illness or death in the family, or the birth of a baby.  You should be aware that prison staff can listen to telephone conversations. Both sides of the conversation can be heard.

Email a Prisoner

You can send messages to an offender via the email a Prisoner website it takes only a few minutes to sign up and, the message gets delivered to the prison rapidly.

The systems allow you to write an email, press 'send' and sit back in the knowledge the email will be delivered safely, securely & ready for delivery to the prison of your choice. Your message is printed inside the prison and will be included in the daily mail delivery. 

Email a Prisoner has the following goals:   

  •         To help family & friends communicate easily and frequently with prisoners. 
  •         To reduce thoughts of self-harm/suicide through increased communication.  
  •         To assist prisoners in preparation for release with multiple partner agencies.

You can access the Email a Prisoner website: Email a Prison

Please note - legally sensitive material/communications sent via this website are not subject to the usual privileged handling arrangements afforded privileged mail. We recommend sending sensitive materials through the traditional channels.