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Information for Families and Friends

                

SUPPORT FOR FAMILIES AT SPS ESTABLISHMENTS

Throughout this pandemic, we have been working on ways in which we can support those in our care and their families to maintain family contact. In recent months, more and more families are accessing advice and support from their local establishment, which is something that we would encourage you to do. Contact details for family support available at each establishment are provided via the link below. 

Establishment Family Contact Support Details

Visitor Centre Contact Details

Please remember that these contact details should be used for general family enquires. If you have immediate concerns about the wellbeing of an individual, please contact the establishment directly via their main switchboard number.


UPDATED VISITS INFORMATION

1 September 2021

There may be variations to local arrangements because of local circumstances, please discuss your requirements with the establishment prior to your visit.

Updated General Visiting Guidance

Visiting Guidance by Establishment


Online Bank Transfer Update

16 October 2020 

  • There is a new, easy to use tool on the SPS website to allow you to generate an error free online banking reference to use to send in funds, via online banking, to your friends and loved ones who are currently in custody.

  • Using this new reference number will make sure we can identify the intended person and credit their account in as short a time as possible

  • If you currently have the SPS set up as a payee in your online banking, you must now use this tool to generate a new reference for future payments.  You can then update your current payee details with this new reference. 

  • To use this online tool, you need to know the prisoner number and date of birth of your intended recipient.

  • You can find the tool here, and it looks like this

Online Bank Reference

  • First enter the prisoner number and press ‘confirm’, and then select their date of birth from the calendar picker. 

  • When you click confirm, your new reference number will be shown.

  • Click the ‘copy’ button to copy the reference to your clipboard.  Alternatively, if you want to use the reference later, or on another device for online banking, simply write down the reference number, including the special characters (- and /)

  • Login to your online banking account, and choose to setup a new payee (or amend the current one you have setup)

  • Use the following account number and sort code for the new payee;

    • Account Name:   Scottish Prison Service Prisoner Funds Central

    • Account No.:      21170685

    • Sort Code:          83-06-08

  • Click into the box for payee reference and then right click and choose to ‘paste’ (or Control+’X’ button together if using a Windows machine) to paste your reference number in, or manually type it in if you have written it down previously.

  • If your bank does not support extended characters (the ‘-‘ and/or ‘/’ ), then please replace the ‘-‘ in the generated reference with a space, and remove the ‘/’ characters so the date is stated in 8 digits (as an example, the reference should have a format like 123456 01011970 with the Prisoner number, followed by a space, and then the full date of birth without any dividers).  Please take care not to include a space before the Prisoner Number, or after the date of birth.

  • Save the payee.

  • That’s it!  Your payee in your online banking is now correctly setup to receive your money each and every time you use this payee, whilst they are in custody.

  • Please note, payments from non-UK banks are not permitted.


VIRTUAL VISITS AVAILABLE IN ALL ESTABLISHMENTS IN SCOTLAND

We recognise the value and importance of family contact and the impact that the restrictions we have had to put in place, particularly the suspension of visits, have had on those in our care and their families.

A detailed Q& A explaining the registration and booking process can be accessed via the link below. We have also put together a Myth Busting Q&A of the most common questions.

Virtual Visits FAQ

Virtual Visits Myth Busting Q&A

 

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A short video outling the process can be accessed via SPS' YouTube channel at https://www.youtube.com/watch?v=F0SFZZoGbmM 

Families Outside are offering support to the families of those people in custody who may have difficulty in accessing Virtual Visits for a number of reasons. Please click on the link below for more information.

Supporting Virtual Visits (Families Outside Poster)

 

   

PRISON VOICEMAIL NOW LIVE

Prison Voicemail is now available in all establishments. Please click on the links below to access information provided by the company on how to set up this facility.

Prison Voicemail Information Sheet

Prison Voicemail Poster

Prison Voicemail Infomation Sheet for Foreign Nationals

 

 

COMING HOME INFORMATION BOOKLET

Preparing for release will be a different experience for everyone; some families will be excited, others may be anxious or worried. Families Outside have developed a booklet which provides information and support to those who are nearing release and their families. You can access the booklet by clicking on the link below. 

Coming Home

  

 

WORKING WITH, AND SUPPORTING THOSE IN OUR CARE

We are in regular communication with those in our care and continue to provide advice, guidance and support on a daily basis. We are attempting to keep everyone informed before any changes take place, however, given how fast things are changing, this may not always be possible.

Communications with those in our care are provided below.

05.05.20    Mobile Phones Q&A

04.05.20    Early Release

01.05.20    Early Release

28.04.20    Frequently Asked Questions

21.04.20    Early Release

17.04.20    Newsletter

14.04.20    Home Detention Curfew

13.04.20    Update letter from Governor in Charge

03.04.20    Personal Protection Equipment

02.04.20    Newsletter

01.04.20    Online process for paying in Personal Cash

27.03.20    Regime Restrictions

23.03.20    Suspension of Visits

20.03.20    Update letter

16.03.20    Self isolation and how to prevent the spread of infection

03.03.20    What is Coronavirus?