In this
Section

Information for Families and Friends

 

FAMILY HELPLINE:  0131 330 3888

 

A family helpline is available to provide support and advice to families of those in our care. Families can call 0131 330 3888. This service will be available Monday- Friday, 9am to 3pm.  As this is a new service, these hours will be kept under review and may be changed to reflect demand. 

Please note that we are unable to discuss the detail of personal issues relating to individuals in our care. Your main point of contact should still be direct to establishments; however should you have specific worries about a relative in prison and are experiencing difficulties in making contact with the establishment, our staff will ensure that your concerns are passed on.

 

RESUMPTION OF PHYSICAL VISITS

 

It’s been 17 weeks since we made the difficult decision to suspend physical visits and, since then, we have been working on ways in which we can support and maintain family contact. We are happy to announce that physical visits across the entire prison estate will be available by Monday 3 August 2020.  

In planning for this, our key consideration has been to ensure that the changes we make are appropriate and safe.

We know that you will be anxious to see your loved ones in person again. However, the threat of the virus has not gone away, so visits cannot simply return to ‘normal’.

We continue to follow the current guidance from Scottish Government and Health Protection Scotland, and, in order to keep us all safe, will be implementing some changes to visits, including the number of people who can visit.  These will be kept under review as we move forward.

We understand that you will have a number of questions regarding how visits will operate in practice and the Q&A below is designed to help. Information sheets for individual establishments detailing visits times and booking processes are also below.

Resumption of Visits Q&A

HMP Addiewell Visits Information July 2020

HMP Barlinnie Visits Information July 2020

HMP & YOI Cornton Vale Visits Information July 2020

HMP Dumfries Visits Information July 2020

HMP Edinburgh Visits Information July 2020

HMP Glenochil Visits Information July 2020

HMP & YOI Grampian Visits Information July 2020

HMP Greenock Visits Information July 2020

HMP Inverness Visits Information July 2020

HMP Kilmarnock Visits Information July 2020

HMP Low Moss Visits Information July 2020

HMP Open Estate, Castle Huntly Visits Information July 2020

HMP Perth Visits Information July 2020

HMP & YOI Polmont Visits Information July 2020

HMP Shotts Visits Information July 2020

 

VIRTUAL VISITS ARE NOW AVAILABLE IN ALL ESTABLISHMENTS ACROSS SCOTLAND

We recognise the value and importance of family contact and the impact that the restrictions we have had to put in place, particularly the suspension of visits, have had on those in our care and their families.

A detailed Q& A explaining the registration and booking process can be accessed via the link below.

Virtual Visits FAQ

 

WIRTUALNE WIDZENIA – PYTANIA I ODPOWIEDZI Polski

PYETJE DHE PËRGJIGJE PËR VIZITAT VIRTUALE Shqip

VIRTUĀLIE APMEKLĒJUMI - Jautājumi un atbildes Latviešu

虚拟探视问答 简体中文 常见问题

KLAUSIMAI IR ATSAKYMAI APIE VIRTUALIUS VIZITUS Lietuvių

VIZITE VIRTUALE – INFORMATII UTILE limba romana

 


 

A short video outling the process can be accessed via SPS' YouTube channel at https://www.youtube.com/watch?v=F0SFZZoGbmM 

Families Outside are offering support to the families of those people in custody who may have difficulty in accessing Virtual Visits for a number of reasons. Please click on the link below for more information.

Supporting Virtual Visits (Families Outside Poster)

 

  

 

PRISON VOICEMAIL NOW LIVE

Prison Voicemail is now available in all establlishments. Please click on the links below to access information provided by the company on how to set up this facility.

Prison Voicemail Information Sheet

Prison Voicemail Poster

Prison Voicemail Infomation Sheet for Foreign Nationals

FREQUENTLY ASKED QUESTIONS - UPDATED JUNE 2020

COVID-19 is impacting on all areas of life including those we care for in prisons and their families, our staff, partners and visitors. We have compiled answers to frequently asked questions which we hope you will find useful. Please click on the link below. These will be regularly updated to reflect the current situation.

Frequently Asked Questions (June 2020)

 

COMING HOME INFORMATION BOOKLET

Preparing for release will be a different experience for everyone; some families will be excited, others may be anxious or worried. Families Outside have developed a booklet which provides information and support to those who are nearing release and their families. You can access the booklet by clicking on the link below. 

Coming Home

  

ONLINE PROCESS FOR PAYING IN MONEY

COVID-19 is impacting on all areas of life including those we care for in prisons and their families. Due to the restrictions introduced by the government about non-essential travel, you can no longer hand in money or property at establishments.

We recognise the difficulty that this causes many families and we have been quickly working on introducing a process where money can be transferred to those in our care electronically.

The SPS can now accept money for prisoners transferred via an online banking facility, set up to support those in custody during the COVID 19 outbreak. This will provide a safe way of sending money to friends and family.

For more information and instructions on how to use this facility, please click on the link below.

Online banking facility - Instructions for use

 

WORKING WITH, AND SUPPORTING THOSE IN OUR CARE

We are in regular communication with those in our care and continue to provide advice, guidance and support on a daily basis. We are attempting to keep everyone informed before any changes take place, however, given how fast things are changing, this may not always be possible.

Communications with those in our care are provided below.

05.05.20    Mobile Phones Q&A

04.05.20    Early Release

01.05.20    Early Release

28.04.20    Frequently Asked Questions

21.04.20    Early Release

17.04.20    Newsletter

14.04.20    Home Detention Curfew

13.04.20    Update letter from Governor in Charge

03.04.20    Personal Protection Equipment

02.04.20    Newsletter

01.04.20    Online process for paying in Personal Cash

27.03.20    Regime Restrictions

23.03.20    Suspension of Visits

20.03.20    Update letter

16.03.20    Self isolation and how to prevent the spread of infection

03.03.20    What is Coronavirus?