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Information for Families and Friends

                

SUPPORT FOR FAMILIES AT SPS ESTABLISHMENTS

Throughout this pandemic, we have been working on ways in which we can support those in our care and their families to maintain family contact. In recent months, more and more families are accessing advice and support from their local establishment, which is something that we would encourage you to do. Contact details for family support available at each establishment are provided via the link below. 

Establishment Family Contact Support Details

Visitor Centre Contact Details

Please remember that these contact details should be used for general family enquires. If you have immediate concerns about the wellbeing of an individual, please contact the establishment directly via their main switchboard number.


Please note: There may be variations to local arrangements because of local circumstances, please discuss your requirements with the establishment prior to your visit.

Visiting Guidance by Establishment


UPDATES TO VISITING GUIDANCE


01 July 2022

 


All visitors on entry to the prison must complete a COVID triage questionnaire. If visitors answer ‘yes’ to any of the questions, they will not be permitted to attend the visit. The questionnaire asks:


·         Have you tested positive for COVID in the last 5 days?

·         Do you have any of the following symptoms?

o   High temperature or fever

o   New, continuous cough

o   Loss or alteration to taste or smell


Visiting Times


Visiting times may have changed and differ between establishments. Information regarding local visiting times and arrangements can be found here.



Face Masks/Coverings


Face masks are no longer mandatory however we strongly encourage all visitors over the age of 12 years of age, unless exempt, to wear one on entering the prison and until seated in the visit area.

Face masks are available in each establishment for visitors, staff and people in prison to wear, if they wish to do so.


 

Hygiene


Rules around hand washing and use of hand sanitiser should continue to be observed by all visitors. Hand sanitisers will be available both at the entrance to the prison and within the visit area. Where possible hand sanitiser will be available at the table, but where this is not possible, hand sanitiser dispensers will be in place within the visit area. Visitors will not be permitted to wear disposable gloves during their visit.



Physical Distancing


Physical distancing is no longer mandatory. If visitors wish to continue social distancing, they may do so.

Please note, physical distancing measures may be reintroduced as a precautionary measure in times where there are positive cases within the establishment.



Visiting Group Size


Visiting group sizes are now permitted as a maximum of 3 adults plus children, however this may vary between establishments. More information can be found here.



Refreshments


Visitors and people in custody are permitted to eat or drink while seated during the visit.

Antibacterial/antiviral wipes will be made available beside the vending machines to allow cleaning by the visitor between uses.


Refreshment facilities may vary between establishments; more information can be found here.



Paying in Money


Please note we remain unable to accept cash payments made in person.


The preferred, easiest and quickest means for paying in money to people in custody in SPS establishments remains through online bank transfer with use of the Online Bank Transfer Reference Generator. Money is transferred from your own personal banking app and not via a Government or SPS website. Instructions on how to do so are available here. International money cannot be transferred using this service and can only be sent in the mail.


Cash sent via Royal Mail is also accepted. If you intend to send cash in the mail, please refer to Royal Mail for guidance, and note that this may take slightly longer to process. However, the most secure method of paying in money remains through online bank transfer.


Please note:

·       There is a limit of £50 per prisoner, per day, any amounts exceeding this will be returned to the sender(s).

·       Funds will be rejected if the information within the reference is incorrect.

·       SPS will endeavour to return rejected within  10 working days of receipt.

·       SPS cannot accept international payment or payments for HMPs Addiewell and Kilmarnock

 


VIRTUAL VISITS AVAILABLE IN ALL ESTABLISHMENTS IN SCOTLAND

We recognise the value and importance of family contact and the impact that the restrictions we have had to put in place, particularly the suspension of visits, have had on those in our care and their families.

A detailed Q& A explaining the registration and booking process can be accessed via the link below. We have also put together a Myth Busting Q&A of the most common questions.

Virtual Visits FAQ

Virtual Visits Myth Busting Q&A

 

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A short video outling the process can be accessed via SPS' YouTube channel at https://www.youtube.com/watch?v=F0SFZZoGbmM 

Families Outside are offering support to the families of those people in custody who may have difficulty in accessing Virtual Visits for a number of reasons. Please click on the link below for more information.

Supporting Virtual Visits (Families Outside Poster)

 

   

PRISON VOICEMAIL NOW LIVE

Prison Voicemail is now available in all establishments. Please click on the links below to access information provided by the company on how to set up this facility.

Prison Voicemail Information Sheet

Prison Voicemail Poster

Prison Voicemail Infomation Sheet for Foreign Nationals

 

 

COMING HOME INFORMATION BOOKLET

Preparing for release will be a different experience for everyone; some families will be excited, others may be anxious or worried. Families Outside have developed a booklet which provides information and support to those who are nearing release and their families. You can access the booklet by clicking on the link below. 

Coming Home