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Information for Families and Friends

 

FAMILY HELPLINE:  0131 330 3888

 

A family helpline is available to provide support and advice to families of those in our care. Families can call 0131 330 3888. This service will be available Monday- Friday, 9am to 3pm.  As this is a new service, these hours will be kept under review and may be changed to reflect demand. 

Please note that we are unable to discuss the detail of personal issues relating to individuals in our care. Your main point of contact should still be direct to establishments; however should you have specific worries about a relative in prison and are experiencing difficulties in making contact with the establishment, our staff will ensure that your concerns are passed on.

 

PRISON VOICEMAIL NOW LIVE

Prison Voicemail is now available in all establlishments. Please click on the links below to access information provided by the company on how to set up this facility.

Prison Voicemail Information Sheet

Prison Voicemail Poster

Prison Voicemail Infomation Sheet for Foreign Nationals

FREQUENTLY ASKED QUESTIONS - APRIL 2020

COVID-19 is impacting on all areas of life including those we care for in prisons and their families, our staff, partners and visitors. We have compiled answers to frequently asked questions which we hope you will find useful. Please click on the link below. These will be regularly updated to reflect the current situation.

Frequently Asked Questions (April 2020)

 

COMING HOME INFORMATION BOOKLET

Preparing for release will be a different experience for everyone; some families will be excited, others may be anxious or worried. Families Outside have developed a booklet which provides information and support to those who are nearing release and their families. You can access the booklet by clicking on the link below. 

Coming Home

  

ONLINE PROCESS FOR PAYING IN MONEY

COVID-19 is impacting on all areas of life including those we care for in prisons and their families. Due to the restrictions introduced by the government about non-essential travel, you can no longer hand in money or property at establishments.

We recognise the difficulty that this causes many families and we have been quickly working on introducing a process where money can be transferred to those in our care electronically.

The SPS can now accept money for prisoners transferred via an online banking facility, set up to support those in custody during the COVID 19 outbreak. This will provide a safe way of sending money to friends and family.

For more information and instructions on how to use this facility, please click on the link below.

Online banking facility - Instructions for use

 

WORKING WITH, AND SUPPORTING THOSE IN OUR CARE

We are in regular communication with those in our care and continue to provide advice, guidance and support on a daily basis. We are attempting to keep everyone informed before any changes take place, however, given how fast things are changing, this may not always be possible.

Communications with those in our care are provided below.

05.05.20    Mobile Phones Q&A

04.05.20    Early Release

01.05.20    Early Release

28.04.20    Frequently Asked Questions

21.04.20    Early Release

17.04.20    Newsletter

14.04.20    Home Detention Curfew

13.04.20    Update letter from Governor in Charge

03.04.20    Personal Protection Equipment

02.04.20    Newsletter

01.04.20    Online process for paying in Personal Cash

27.03.20    Regime Restrictions

23.03.20    Suspension of Visits

20.03.20    Update letter

16.03.20    Self isolation and how to prevent the spread of infection

03.03.20    What is Coronavirus?