How to book a visit – Family & Friends
How to book a visit – Family & Friends All of the visit times can be pre-booked by prisoner's visitors. Visits need to be booked 48 hours prior to the visit, however can be booked up to 1 week in advance. Direct Line – 0141 762 9547. Please call between Monday and Friday 0830 - 1600
How to book a visit – Agents
Official visits are facilitated between the hours of 0945-1145; 1330-1530 Monday to Friday. Outside those hours and at weekends is by arrangement only. Direct Line – 0141 762 9558.
There are a number of interview rooms, dedicated for Official/Legal visiting. Official visitors to prison should be in possession of photographic ID provided by their respective agencies. Atrium staff will ask to see these to ensure they are satisfied of the person's identity. The official visitor will be required to provide the following:
• Name of visitor;
• Agency being represented;
• Relationship to prisoner; and
• Name of prisoner to be visited
Thereafter visitors shall be required to be photographed before being admitted beyond the waiting room doors. The design of the official visits suite ensures that all such visits take place within sight of staff however, outwith hearing distance, to ensure the privacy of interviews taking place.
Visiting Guidelines, i.e what is needed to gain entry etc.
Upon arrival at the prison, visitors will be met by professional and courteous security & integration officers. Photographic ID will be required for presentation to confirm the identity of the visitors.
The only forms of ID that will be accepted are, a valid Passport, a valid photographic Driving Licence, a Citizen's Card or a Senior Citizen's Travel Card (issued by Scottish Government). Proof of address is also required in the form of a bank statement or utility bill dated within the last 3 months.
All visitors will be photographed. The officers will check that visitors have pre-booked a visit for the appropriate time. Having been satisfied that this is correct, the officers will:
• Require visitors to deposit specified belongings, including handbags, in designated lockers in the Atrium area;
• Process the visitors outer clothing through the x-ray machine;
• Require visitors to walk through the metal detector portal/body scanner.
Officers may ask any visitor to consent to a search which involves a search of their person and any of their personal possessions; their open mouth, but without the use of force or any instruments. The search will be carried out by an officer of the same sex as the visitor. Visitors may also be subject to a passive search from the SPS dog unit before final entry into the visits room. Visitors will not be asked to remove, nor will a search involve the removal of, any clothing other than outer coat, jacket, headgear, gloves and footwear. Visitors refusing to be searched may be offered a visit in the closed visit facility or refused entry to the prison. Visitors will remain in the Family & Friends Support Centre until they are called for their visit. Should visitors have to leave the centre for any reason they will have to be processed as a new arrival if/when they wish to return.
Visitors may use the car park to the right. The car park on the left is restricted. Any person parked illegally will be asked to move their vehicle. This could cause delays and prevent you from receiving your visit on time. Disabled spaces will be available to the front of the car park.
Low Moss can facilitate those who may require wheelchair access or who have mobility difficulties. If you require additional assistance please do not hesitate to contact us prior to attending.
The opening times for visits will be as follows:
1315-1425 Family and Friends
1455-1605 Family and Friends
1900-2000 Family and Friends
Handing in property/money
PROPERTY: Only property with an approved pro-forma will be accepted during visiting times. Officers will list the property and seal the list and property in a bag. This will take place in the visitor's presence. Due to numbers of prisoners within Low Moss, requests will be limited to 2 per calendar month per prisoner. Visitors will not be permitted to take property into the prison. Any property which has not been subject to prior approval will not be accepted into HM Prison Low Moss.
MONEY: All cash, cheques and postal orders for prisoners received at HM Prison Low Moss Atrium will be counted in the presence of the visitor. A maximum of £50.00 will be allowed with the amount and intended recipient details recorded in an appropriate record. The visitor's details will be recorded and they will be asked to sign the record as confirmation that the details are correct. The cash, cheques and postal orders will be secured in appropriate storage until transfer to the Cashier who will check the details and credit the money to the individual prisoners' account. These can be handed in during visit times. Please make Cheques and Postal Orders payable to the 'Scottish Prison Service'.
Posting in property/money
When sending in mail to prisoners, please try to include as much information as possible on the envelope i.e Full Name, Prisoner Number and Cell Location if known?
PROPERTY: Only property with an approved pro-forma will be accepted. Officers will list the property and seal the list and property in a bag. Due to numbers of prisoners within Low Moss, requests will be limited to 2 per calendar month per prisoner.
MONEY: All cash, cheques and postal orders for prisoners received at HM Prison Low Moss will be confirmed in the presence of the prisoner. This will be annotated and signed for before being transferred to the cashier for processing. A maximum of £50.00 will be allowed with the amount and intended recipient details recorded in an appropriate record. Any money sent to a prisoner from an anonymous source will be marked on the prisoners account as "un-cleared" and will remain so until either the sender can be verified by the prisoner or until release. It will remain at the Governors discretion whether to release the funds, even if the sender is identified, if there is reason to doubt the bona fides of the transaction.
Complaints/ Comments about prison?
We hope your experience with Low Moss is as positive as possible. If, however, you are dissatisfied with any aspect of the prison, please in the first instance approach any member of staff in the Atrium area at the front gate, who will endeavour to assist you with your concern. All complaints will be brought to the attention of the Duty Operations Manager who will attempt to resolve at the earliest opportunity. All written complaints should be addressed to the Business Improvement Manager who will then forward to the most appropriate department for a response.