Aberdeen Prison - Visiting

 

How To Book Family/Friend Visit:

All visits are to be booked via the Visit Booking Phone Line. This can be accessed by phoning 01224 238333.

The Booking Line will be open Monday to Friday from 0900 hrs - 1145 hrs and from 1315 hrs - 1530 hrs.

The line will be closed over the weekend.

Visits must be booked at least 24 hours in advance.

 

How To Book Agent Visit:

There are no formal booking arrangements for Agents visits. Agents can gain access for visits between 0830 hrs – 1130 hrs, with end of session being 1145 hrs and 1400 hrs – 1630 hrs, with end of session being 1645 hrs Monday to Friday.

 

Visiting Guidelines:

Agents Visits - All agents must be in possession of their relevant professional photographic identification.

Personal Visits -All visitors must arrive for their visit no later than 15 minutes prior to the scheduled start time of their visit

Two types of Identification are required, one of which to be photographic e.g. Bus Pass, Passport, Photographic Driving Licence, the other to be a paper form of ID e.g. Utility bills, which must match the address held on Visitors Database.

 

Parking Facilities:

There is a Visitors Car Park to the rear of the establishment located on Walker Road.

 

Disabled Facilities:

Staff will assist entry for any member of the public should it be required. Ramps are provided to enable wheelchair and limited mobility access.

 

Visiting Times:

 

Monday - Friday

1330 hrs - 1400 hrs
1420 hrs - 1450 hrs
1510 hrs - 1540 hrs
1600 hrs- 1630 hrs
1900 hrs - 1940 hrs
2000 hrs - 2040 hrs

Saturday - Sunday

1350 hrs - 1420 hrs
1445 hrs - 1515 hrs
1540 hrs - 1610 hrs

 

Handing In Property/Money:

Staff will accept money and property being handed in for prisoners from 0730 hrs - 2100 hrs Monday - Friday and 0800 hrs - 1700 hrs Saturday - Sunday. This should be done at the area immediately on entering the establishment.

If you are visiting a friend or family member you should hand any money and property in prior to the visit taking place.

Any property being handed in must be accompanied with a property proforma which will have been posted out by your friend or family member to you. Only items shown on this list as being approved will be accepted.

 

Posting In Property/Money:

We would strongly advise anyone that is either posting in money or property to ensure that you follow the advice given on the Royal Mail website, which is as follows

1. Make sure you use the correct service when sending money, jewellery or valuable items. If you send money, jewellery or valuables using any other Royal Mail service except Special Delivery you will not be able to claim any compensation in the event of loss or damage.

You can access the same information by clicking the following link:

Royal Mail - Sending valuables and cash

All letters posted to friend / family member will be opened by staff in front of them. Should money be inside then there will be a receipt written and issued to your friend / family member. The money would then be put to their private cash account.

All property posted in to your friend / family member should have included inside the parcel the property pro-forma that they will have posted out to yourself. Without this form the property will not be handed out and instead stored safely pending liberation.

 

Complaints/Comments:

In the first instance if any complaint arises during your visit to the establishment raise this complaint with a member of staff, who will be happy to help resolve the complaint where possible.

If this is not possible complaints can also be posted in to the establishment using the above address, where the nature of the complaint will be fully investigated and you will be informed of any outcomes.