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Integrated Case Management

Integrated Case Management (ICM) is a process where we (SPS) work together with other agencies to give help and support to prisoners throughout their sentence. This support is focused on reducing re-offending by ensuring where possible, risks are identified and a plan is put in place to reduce those risks in a sequenced and co-ordinated manner.

Prisoners are encouraged to think about the areas of their life that they need to change and areas where they would like to engage in support.

They will make plans for their release and decide what prison supports/activities will help them to make a successful return to their community.

This approach brings together the prisoner, key internal staff, external staff, and where appropriate the family to support the prisoner through this process.

The person in custody must give permission to invite you to their ICM meeting.  Once you receive your invitation you may contact the ICM Co-ordinator at the prison to ask any questions you may have that are not covered in the invitation letter.


Integrated Case Management falls into 2 main categories, Enhanced and Standard.

Enhanced ICM – Prisoners serving 4 years or more and all prisoners who are subject to post release statutory supervision.
Standard ICM - Prisoners who are serving less than 4 years and not subject to post-release supervision (mainly short-term prisoners). Access to supports on a voluntary basis will be identified and offered.

Every prisoner is given an interview when they first go into prison. 

This interview will be carried out by a Prison Officer and is called a ‘Core Screen’ interview.

We use the Core Screen interview to find out as much about the prisoner as possible.  This allows us to put appropriate supports in place and refer to other agencies.


Prisoners can either ask or be offered support for issues they may have with; 

  • Alcohol or drug addiction
  • Reading, writing or working with Numbers
  • Housing
  • Relationships
  • Violence
  • Mental illness
  • Training for work
  • Offending behaviour
  • Benefits