If your bank does not support extended characters (the ‘-‘ and/or ‘/’ ), then please replace the ‘-‘ in the generated reference with a space, and remove the ‘/’ characters so the date is stated in 8 digits (as an example, the reference should have a format like 123456 01011970 with the Prisoner number, followed by a space, and then the full date of birth without any dividers). Please take care not to include a space before the Prisoner Number, or after the date of birth.