Role of a Prison Officer - Residential Officer


What does a Prison Officer - Residential do?


Prison Officers - Residential take on many different roles. Most notably, they are one of the main points of contact for those within our care, as they’re predominately based within the accommodation areas of the prison.

Building and maintaining relationships is key to success as a Prison Officer - Residential. It’s important to have a professional persona and the ability to build respect and trust with those in our care, holding a genuine belief that people can change. By forming relationships and breaking down barriers, Prison Officer - Residential help those in our care to desist from re-offending by encouraging them to engage in rehabilitation and reintegration initiatives.

A Prison Officer - Residential should be fair but firm, so it’s also important that if they witness inappropriate actions or behaviour, they have the confidence to challenge this in a consistent and just manner.

PO Word Art

Prison Officer - Residential may also be assigned as a Personal Officer to a group of individuals. Personal Officers have responsibility for managing casework so it’s important they exercise professional judgement within their work. They are responsible for updating electronic records and for writing high quality reports.

A Prison Officer - Residential understands that each person within our care has individual needs. They offer holistic, non-judgemental support and guidance to help others to reach their full potential, which means it is important for them to be approachable and compassionate.

Although they do their best to help those within our care, Prison Officers- Residential also recognise when they need to ask for additional support or where they have identified learning opportunities. Therefore, as well as building relationships with those in custody, Officers also have strong links with our agency partners in order to provide a full support service.


Belief | Respect | Integrity | Openness | Courage | Humility